Reference

Legal terms for your 5v5 account

We set out how your account data, cookie choices, access checks and request routes work on 5v5.

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5v5 Legal terms for your 5v5 account
REQUEST CHANNELS

How to reach the legal team

If you need a legal change, start with the path tied to your account. We use the same identity trail across email, in-account messages and document checks, so your request lands with…

Account message Send your request from the message area after you log in when the issue relates to your own account. We use it for correction, access and closure requests because it keeps the request tied to the same record.
Email request Use the email address listed on the site when you want a written trail for data, cookie or legal questions. Include your registered name, phone number and a short description of the change you want.
Document check If the request affects a locked profile, a disputed action or a record that must match a payment trail, we may ask for a document check before we act. That protects the account record and limits errors.
DATA AND ACCESS

Data, cookies and account control

We keep personal data limited to what we need for account creation, checks, payment handling and dispute work.

Data minimisation

We collect only the details needed to open, run and verify the account. That usually means contact data, login history, device signals and request logs, not broad profile data that serves no legal purpose.

Cookie control

Cookies help us remember your session, language and the checks we already completed. If you clear them, some pages will ask you to confirm again, which keeps the record tied to the right device.

Access checks

When your location, name or payment trail does not match the account record, we may pause access until we can verify the mismatch. That protects you from unauthorised changes and keeps the trail clean.

Retention window

We keep records for the period needed to handle disputes, audits and legal duties. After that, we delete them or remove direct identifiers so the file no longer points back to you.

Change requests

If you want a correction, export or deletion request, send the exact change and the account details that let us find the record. Clear requests move faster because we do not need to guess.

Contact routing

We route legal requests to the right team through in-account messages and the email listed on the site. That keeps the request in one place and helps us answer in the same thread.

Common legal questions for your account

These answers cover the most common requests about data, access and corrections. If local law changes, or if a document check is needed before we act, we follow the rule that applies at the time of your request. You can contact us through the in-account path or by email, and we will work from the details you provide so the record stays accurate.

We keep the details needed to create, secure and service your account, including contact data, login records, device signals and request history. We do not keep extra data that has no purpose under our retention rules.

Yes. Send the exact change through your account or email, along with the registered phone or email so we can find the record. If verification passes and local law allows it, we update the file.

Cookies help us remember session state, language and security steps. You can clear them in your browser, but some pages may ask for a fresh check when you return, which keeps the account record consistent.

Access depends on local law and on whether we can verify the account properly. We may pause it if details do not match, a dispute is open or a legal duty requires a hold.

We share records only with service providers, payment partners or authorities when the request, dispute or law requires it. Each transfer is limited to the purpose and handled under our record controls.

We keep records for the time needed to run the account, answer disputes and meet legal duties. After that, we delete them or strip direct identifiers so the record no longer points back to you.

Use the in-account message path for account-linked requests, or write to the email listed on the site. Include your registered details and a short explanation so we can route it without delay.

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