Reference

How 5v5 Handles Your Personal Data

This Privacy Policy explains what personal data we collect when you open and use a 5v5 account, how we store it, and what rights you hold over it.

Data collected only as neededSecure account storageYour right to access and deleteIndia-region data handlingClear contact paths

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What This Policy Covers and Where It Applies

5v5 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed through your 5v5 account, including registration details, payment records associated with UPI, Paytm, and PhonePe transactions, device identifiers, and session activity. Access to our platform depends on local law and is available where local law permits. We collect

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only what is necessary to operate your account, process withdrawals, and resolve disputes. Data collected via local payment rails — UPI, Paytm, PhonePe — is handled in line with applicable Indian data protection requirements. We do not sell your personal data to third parties for marketing
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purposes. Retention periods are set by the nature of the data: account credentials are held for the life of the account, while transaction records are kept for the period required under applicable law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct, or request deletion of your personal data, our privacy team handles these requests directly.

Privacy Email Send your data access, correction, or deletion request to our dedicated privacy address. Include your registered account email so we can verify your identity before acting on the request.

Live Chat Reach our support team through the in-platform chat window for general privacy questions. For formal data requests, follow up with an email so we have a written record to work from.

Account Settings Some data preferences — such as marketing communication opt-outs and cookie settings — can be managed directly from your account settings panel without contacting support.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security at 5v5

We apply technical and organisational measures to keep your account data secure, including encrypted storage for credentials, access controls that limit who within our team can view personal records, and routine security…

Data We Collect

We collect your name, contact details, date of birth for age verification, payment method identifiers for UPI, Paytm, and PhonePe, plus device and session data to detect unusual activity on your account.

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can withdraw cookie consent at any time via the cookie preference panel in your browser or account settings.

Account Security

Passwords are stored as salted hashes — never in plain text. We also support two-factor verification at login and flag any sign-in attempt from an unrecognised device so you can act quickly.

Data Retention

Active account data is retained while your account remains open. Once an account is closed, personal data is deleted or anonymised within 90 days, except where a longer period is required by applicable Indian financial regulations.

Third-Party Sharing

We share data only with payment processors (UPI, Paytm, PhonePe networks), identity verification partners, and fraud-prevention services — all bound by data-processing agreements. No data is sold or shared for advertising.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request at any time by emailing our privacy team with your registered account email as verification.

Frequently Asked Questions About Your Privacy

These answers cover the most common queries we receive about data rights, cookie use, and how your payment details are handled at 5v5. If your question is not here, reach out through the contact paths listed above.

We collect your name, email address, phone number, date of birth, and a government-issued ID for identity verification. Payment method details — such as your UPI handle or Paytm mobile number — are also recorded to process deposits and withdrawals.

Transaction data is used to process payments, verify withdrawals, and maintain the account ledger required under applicable law. We do not share individual transaction records with third parties except the payment processor involved in each transaction.

Yes. Email our privacy team from your registered account address and request a data export. We will compile and send your personal data within 30 days of verifying your identity, in line with applicable Indian data protection requirements.

Submit a deletion request by email with your registered account details. Once your account is closed and any outstanding balance is settled, personal data is deleted or anonymised within 90 days, except where retention is required by law.

We use session cookies to keep your account active and analytics cookies to understand lobby usage. You can manage or withdraw cookie consent through the cookie preference panel in your account settings or your browser's privacy controls.

Contact our privacy team directly by email or through in-platform live chat. If you feel your concern was not resolved, you may escalate to the relevant data protection authority for your region, where local law provides that right.

No. We do not sell personal data or pass it to advertisers or data brokers. Sharing is limited to payment processors, identity verification services, and fraud-prevention partners — all operating under strict data-processing agreements.

How 5v5 Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security at 5v5

Data We Collect

Cookie Practices

Account Security

Data Retention

Third-Party Sharing

Requesting Changes

Frequently Asked Questions About Your Privacy

01 What personal data does 5v5 collect when I open an account?

02 How does 5v5 use my UPI, Paytm, or PhonePe transaction data?

03 Can I request a copy of the data 5v5 holds about me?

04 How do I ask 5v5 to delete my personal data?

05 Does 5v5 use cookies, and how can I manage them?

06 Who can I contact if I believe my data has been mishandled?

07 Does 5v5 share my data with advertisers or data brokers?

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